Tax Administration : Workforce Planning Needs Further Development for IRS's Taxpayer Education and Communication Unit: Gao-03-711.cU S Government Accountability Office (G
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Author: U S Government Accountability Office (G
Number of Pages: 24 pages
Published Date: 26 Jun 2013
Publisher: Bibliogov
Publication Country: United States
Language: English
Type: PDF
ISBN: 9781289020651
File size: 31 Mb
File Name: Tax.Administration.Workforce.Planning.Needs.Further.Development.for.IRS's.Taxpayer.Education.and.Communication.Unit.Gao-03-711.pdf
Download Link: Tax Administration Workforce Planning Needs Further Development for IRS's Taxpayer Education and Communication Unit Gao-03-711
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Strategic workforce planning helps ensure that agencies have the right people with the right skills in the right positions to carry out the agency mission both in the present and future. The Internal Revenue Service's (IRS) Taxpayer Education and Communication (TEC) unit within its Small Business and Self- Employed Division assists some 45 million small business and self-employed taxpayers. Given the number of taxpayers it is to assist and changes in its priorities and strategies, GAO was asked to determine whether TEC has a workforce plan that conforms to critical elements for what should be in a plan and how it should be developed and implemented. Although it has existed for more than 2-and-a-half years, TEC does not have a strategic workforce plan that includes certain critical elements. For example, it has not identified gaps between the number, skills, and locations of its current workforce and the workforce it will need in the future, and the strategies to fill gaps. Such a workforce plan for TEC could be developed by IRS, the Small Business and Self-Employed Division, and/or TEC. Small Business and Self-Employed Division officials said that TEC does not have a strategic workforce plan because they focused on creating the division and units such as TEC to begin addressing taxpayer needs, and because they first wanted to gain some experience with TEC as a new unit. IRS and the Small Business and Self-Employed Division are creating a process for developing a workforce plan for TEC that in broad terms would incorporate the critical elements common to workforce planning. However, it is not yet clear whether the workforce plan for TEC will be developed and implemented consistent with these critical elements. For example, IRS and the Small Business and Self-Employed Division have not analyzed the skills that the TEC workforce will need to meet its program goals or outlined the process and data to be used to do these analyses.
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